Novellum.live Privacy Policy

Last Updated: March 5, 2026

The novellum.live platform (hereinafter referred to as "we," "us," or "our") respects and protects your personal privacy. We are committed to protecting your personal information in accordance with the Personal Information Protection Law (PIPL) of the People's Republic of China and other relevant laws and regulations.

1. Scope of Personal Information Collection

To provide interactive AI services, we collect:

Basic Information: Mobile phone number, verification codes (required for real-name verification and login); WeChat OpenID/UnionID, and unique device identifiers (IMEI/IDFA).
Interaction Data: Dialogue content you input (Prompts), preference settings, and character DNA configurations.
Sensitive Personal Information: Identity verification information (where required for large withdrawals or regulatory compliance) and payment records. For sensitive personal information, we will obtain your separate consent through pop-ups or checkboxes.

2. Information Processing and AI Technology Description

2.1 Narrative Continuity: We store your dialogue history to form "Memory Archives," enabling the AI model to maintain context in subsequent interactions.

2.2 Algorithmic Recommendation: We use automated decision-making systems to recommend stories you may like. You have the right to opt-out of personalized recommendations in your settings.

2.3 Model Training and Optimization: - Non-sensitive Content Use: Unless you explicitly opt-out, we may use your data for AI model creative enhancement and accuracy optimization after de-identification and anonymization. - Separate Consent: If we need to use data containing identifying characteristics for training, we will request your separate authorization.

3. Information Sharing and Third-Party Services

We integrate third-party SDKs or APIs to provide core functions. Data sharing is as follows:

AI Model Providers (e.g., Alibaba Cloud PAI, OpenRouter): We send de-identified dialogue content and prompts to them for content generation.
Payment Providers (e.g., WeChat Pay, Alipay): We share order numbers and transaction amounts to complete payments.
Storage Providers (e.g., Alibaba Cloud OSS): Used for storing your images, audio, and Memory Archives.

4. Your Rights

In accordance with PIPL, you have the following rights:

Right to Withdraw Consent: You can withdraw your authorization for data processing at any time, which may affect the functionality of the services.
Right to Deletion: You can manually delete specific character DNAs or Memory Archives.
Account Deletion: We provide a path for account deletion. After the application, there is a 7-day cooling-off period. Upon completion of deletion, your sensitive data will be permanently deleted or anonymized.

5. Security Measures

Encrypted Storage: All sensitive data is encrypted using industry-standard algorithms.
Access Isolation: Access to production data is subject to multi-layered auditing and dynamic risk control verification.
Risk Assessment: We regularly conduct Personal Information Protection Impact Assessments (PIPIA).

6. Protection of Minors

We do not provide services to minors under the age of 14. If you are between 14 and 18 years old, you must obtain explicit consent from your guardian to use our services.

7. Contact and Appeals

We have established a dedicated privacy protection team. If you believe your personal rights have been violated or need to file an appeal regarding data processing:

Email: privacy@novellum.live
Response Time: We promise to investigate and provide feedback within 15 working days of receiving your request.

Chongqing Spider Data Technology Co., Ltd.